User account doesn't appear on first login screen

by Senseful   Last Updated January 13, 2018 18:12 PM

After restarting my computer when I am presented with the initial login screen (the light gray one with the restart and shut down buttons), I see only two of my three user accounts.

If I log in with one of these accounts, I can see, and log in to, the third (missing) account by either:

  • Logging off (Apple > Log Out...) to reach the second login screen (the dark gray one with sleep/restart/shut down buttons)
  • Clicking on the fast user switching menu.

How can I restore this account in the initial (light gray) login screen?

I tried repairing disk permissions to no avail.

If I create a new account, it does show up in the list.



Answers 1


Have you turned on FileVault 2 encryption? If you have, you can enable your third account by doing the following:

  1. Open System Preferences
  2. Click on Privacy & Security.
  3. Click on the FileVault tab.

There should be an Enable users... button showing in the FileVault preference pane. Click it and you should be given the opportunity to enable the third account by providing the account's password.

On restart, the third account should now appear at the login screen.

Rich Trouton
Rich Trouton
December 31, 2013 22:43 PM

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