403 Forbidden error for administrator login page

by Tim   Last Updated May 31, 2017 19:10 PM

We have our Joomla setup with a .htaccess file to allow only particular IP addresses to hit our administrator area. We have several users all over the country who can access it just fine. I have added a couple of more IP addresses in the file and saved it but for these new IP addresses they are unable to get to the admin login screen. It still says 403 forbidden.

Is there a service or a cache that needs to be cleaned out for this to work properly?

Answers 2

Do you have the Joomla Cache enabled? If so go to System > Clear cache. Select all then hit 'Delete All'.

June 06, 2017 00:40 AM

I can think of 3 reasons:

  • The new IPs are not added the right way to the .htaccess file.
  • The IPs of the users trying to access the file are not what they claim they are. For example, these users are behind a proxy, and they are giving you the wrong IP.
  • The IPs of these users were blocked by the firewall. You will need to flush these blocks from the firewall (or flush all blocks).

I am inclined to think that the third reason might be the cause, since if you hit a forbidden page several times you will eventually get blocked by the firewall (this is the case in most setups).

September 06, 2017 05:16 AM

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