Random 500 internal server error. Issue is with Magento or the Server?

by Benjamin   Last Updated June 17, 2017 08:09 AM

I am running Magento 1.9.2.3 and I sometimes, especially when the number of visitors goes higher than usual, I get 500 server error when I try to add an Item into my Cart.

I have contacted my hosting company, and after they checked the log they told me there is nothing much from their side to do for this issue. They mentioned the log only shows the error is coming from "index.php" page.

My question: Since the error occurs Randomly, can it be related to Magento or it's related to infrastructure completely?

Tags : magento-1.9 500


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